Deliveries, pick-ups and returns

Supplies

Deliveries are made via DPD, UPS, PostNL or Bpost and depart 1 business day after receiving your payment. Your package will be offered by the carrier once at the specified delivery address, in the absence a message will be left in your mailbox after which you can pick up the package within 10 days at the pick-up point listed on the absentee message.

Pick-ups

All collection can be done for 4 consecutive weeks at the chosen pick-up location provided that a delay of 1 working day is observed.

If you are not able to pick up your order, you can opt for:

  • choosing another pick-up location (free)
  • agreeing to another date of collection (free)
  • cancelling (free)
  • Bpost (€ 4.00 extra) only after receiving your payment.

Returns

through our pick-up locations

Returns can be returned to our pick-up locations free of charge within 30 days of receipt, here you can go for:

  • free assistance by our employees to choose the right product
  • exchange for other sizes, colour, model, etc....
  • reimbursement after payment of the order and of the goods provided that they are returned to the state in which they were sent. transport and packaging costs are not refunded as these services are considered to be fullfilled.

via Bpost

all returns are properly packed and returned in original packaging within 30 days of receipt at your own expense.

at: Deprez L., Genemeerstraat 53, 3581 Beringen, Belgium with the words 'DELIVERY AFTER 14 U' on the outside of the package.

Upon receipt of your return, these will be checked for hygiene and correctness. The refund of the items will be made within 48 years of receipt of your package. Transport and packaging costs are not refunded as these services are considered to be fullfilled.